System Overview
The MERLIN MAGIX Integrated System has been
designed to meet the evolving communications needs of small- and
mid-sized businesses. It's flexible and scalable, and can grow as
your company grows, up to 80 lines and 200 extensions. The MERLIN
MAGIX Integrated System is the perfect choice for small companies
looking for the latest communications features, as well as for
larger companies with branch offices. The system's networking
capabilities let multiple locations communicate across the public
telephone network or across an Internet Protocol (IP) network.
You can easily enhance your MERLIN MAGIX
Integrated System by adding any of a growing number of e-business,
customer service, or computer telephony integration (CTI)
applications available from Avaya and Avaya's Independent Software
Vendor (ISV) partners around the world. The MERLIN MAGIX
Integrated System will give you the leading-edge communication
capabilities you need to compete successfully in today's
marketplace:
- Full communications capabilities via the phone, Web, video,
or e-mail
- "Always on" high-speed Internet access
- Call center support for personalized, around-the-clock
customer service
- Comprehensive messaging
- Support for wireless phones for mobility management
- Powerful cost savings through equipment and network
optimization, including multi-site networking
The MERLIN MAGIX Integrated System is easy to
administer and maintain, helping you save time and money.
Programming is quick and simple with Windows-based System
Programming and Maintenance (WinSPM) software, a user-friendly,
graphical user interface (GUI) which provides on-screen icons and
menu choices to guide you through the administration process.
WinSPM software provides convenient access to your current system
information, giving you a comprehensive picture of your system and
station programming, instead of isolated features or function
screens.
