CallAnalyst™ - Call Accounting and Management

 

TriVium Systems is an industry leader in providing Call Accounting, Call Management, Phone Billing and Customer Relationship Management solutions.

 

TriVium differentiates itself in the marketplace by developing products with enterprise-level functionality, but without the complexity, expense and administrative overheads normally associated with enterprise applications. Industry analysts cite TriVium Systems as a visionary company in this respect. Their products help customers in assisted living centers, auto dealerships, law offices, real estate brokerages, hotels, shared tenant offices, school districts, credit unions, insurance houses and medical clinics.

CallAnalyst™ is used by a wide range of businesses from large companies & high call volume businesses such as call centers to smaller organizations having as few as 3 or 4 lines.

 

CallAnalyst™ is the industry's fastest growing call tracking & management solution for business.

 

	Measure Productivity		Manage costs		Monitor toll fraud
	Track & analyze traffic		Works with most phone systems		Is easy to use
	Powerful out of the box reports		Spot excess usage problems		Indicates opportunities for operational improvements
	Record phone usage		Cut costs		Uses Caller ID
	Analyze phone calls		Tracks both inbound & outbound calls

SonicView™ - Optional Integrated Audio Call Recording

TriVium continues to create solutions, which provide additional value in the converged communications market.  SonicView is the latest solution from TriVium, providing an affordable call recording solution to capture phone conversations for small businesses.

Call recording is an integral tool to help many businesses meet legal and training requirements, improve customer service and provide proof of calls.  SonicView is an on-demand call recording solution, enhanced with call accounting to provide a unique telecom activity tracking solution.  Other recording solutions are cost prohibitive for customers with fewer than twenty (20) seats.  SonicView presents a great opportunity to capture this untapped market.  Differentiate your solution offerings and gain a competitive advantage to boost phone system sales and position a greater ROI.

Features and Benefits

Seamless integration with CallAnalyst – SonicView is enhanced with CallAnalyst to give users a complete view of telecom activity.  Recordings are reconciled with associated call information, allowing managers to quickly search for recordings to analyze customer interactions.

Centralized recordings – SonicView records calls from multiple agent desktops and centralizes recordings to minimize administration and maintenance costs.  Maintains easy access to all call recordings with supervisor desktops from remote or network locations.

Secure access to recordings – SonicView maintains the security and integrity of recordings regardless of location or extension, requiring agents to login.  Managers can quickly search the recordings made by each agent to ensure that quality assurance measures are met and business processes are being followed.  Security is an increasing concern for all businesses, and SonicView gives customers the peace of mind they deserve.

On-demand recording – Record the most important calls using SonicView’s “click to record” capabilities.  SonicView records all types of calls including inbound, outbound and conference calls, irrespective of carrier.

Annotate recordings for review – Quickly flag recordings and enter call notes about account activities.  Customizable user defined fields/tags carry important information such as account code or invoice number with search capabilities.

Call recording is used in many businesses like call centers, law offices, insurance offices and retail stores.  SonicView provides these businesses with the necessary feedback tool to help them manage sensitive information and analyze customer interactions.  Compatible with any phone system, customers will quickly experience the benefits and ROI of call recording with reduced liability and increased accountability.  SonicView demands healthy market value, increasing your margins.  Maintain your edge over the competition and offer businesses a unique and complete call recording solution.

With over 10 years of experience and thousands of customers, TriVium continues to provide the most innovative products that are easy to use.  Please feel free to contact us for any additional information or questions about SonicView.  Businesses need call recording to increase agent accountability, productivity and accuracy, and with SonicView you can provide a complete solution.