What our Customers say about TSM South

Case Study, Chatham County

“Just wanted to drop you a line and let you know how happy we are with our new phones. As you are aware, we were very much in the dark ages and couldn’t be more thrilled about finally having an updated system. Each representative of TSM was very friendly, knowledgeable and more than willing to answer the repetitive questions our staff would ask them! We were very pleased with John’s condensed training; he spoke clearly and without any lingo we wouldn’t be able to understand.”

A Women’s Support Center

“I wanted to let you know that your service team, John, Eliceo and Pete are outstanding. I have never met a team so well in sync with their customer’s needs. They were very helpful and quick to resolve the last minute issues that we had.”

A Security Company

“I am sending compliments to you regarding your team that we have dealt with thru our remodel and construction. Dave, Pete and Troy have been here numerous times to help us while we were in distress! They are always polite, courteous and eager to come and help. Very refreshing in a declining world of customer service! Way to go and keep up the good work!”

A Raleigh Apartment Complex

“John D’s knowledge and assistance have been invaluable to efforts to coordinate the relocation of our offices. He has been extremely patient and articulate in explaining the technical components of this process. John is extremely thorough and has gone so far as to contact other vendors on our behalf to coordinate and/or clarify activities associated with the relocation of our offices.”

A Raleigh, NC Promotions Agency

“Ray has repeatedly walked me through problems, if he could do so. John is incredibly customer service focused, as exhibited in response times, understanding of our business requirements, going above and beyond to make sure we are getting the most out of our phone system. No question is too small, no issue too big”

A Physicians Employment Service

“For the last month, TSM Engineers have been involved with the installation of a new NEC telephone system and a new networking system at our building on Departure Drive in North Raleigh. Their involvement has provided our company with an excellent infrastructure that will be very important to our daily business operations. Ron and Freddy have earned our heart felt gratitude for their quality of work, attention to detail and professional attitude. Their efforts have instilled a confidence in TSM and our future relationship.”

A Software Company

“I wanted to express our respect for your service technician, Troy. He makes us appreciate TSM South by his timely responses, positive attitude, and quality of service.”

A Veterinary Hospital

“Bob, Steve, Desiree, Ron, Eliceo and Pete are super!”

A City Government

“You folks at TSM South have something special. Your Sales Team (Bob O. and Leslie) gave a great demo. And Troy O. has to be one of your strongest assets”

A Sign Company

“Troy is Wonderful”

An Auto Dealer

“Our new system is really cool and easy to use. John D., Desiree and Kim were super!”

An Appraisal Company

“John D. did a fine job at our Suites hotel as did Pete at one of our other sites. Overall, we are very pleased with TSM South’s service support!”

A National Hotel/Motel Support Organization

“We very much appreciate the service and care afforded by Cameron. He was extremely responsive and made the phone system transition seamless for us.”

A Modular Home Manufacturer

“Leslie has serviced up promptly, efficiently and effectively every time we have called for help. And John D. works very well with our office and knows our system as thoroughly as anyone possibly could.”

A Law Partnership

“TSM South’s technicians did a great job. I am especially pleased with the help we get from John C.”

A Staffing Company

“We are very pleased with TSM South and will gladly pass your card along to anyone in need of a new phone system. We have been impressed from day one with the knowledgeable, professional way you have dealt with our firm. And it’s rare today when you are given a schedule of how things are going to happen regarding an installation that it actually happens that way – you were here on the day you scheduled at the time you specified! John D. did a great job with the installation and his extensive knowledge of the phone system was very helpful to us in creating a system specific to our needs. He was great at explaining how the system works, and was very patient with us when he had to repeat himself at times during the training session.”

A CPA Firm

“I wanted to send you a letter, formally thanking you for your help with the new telephone system in our new office. I also wanted to be sure that I mentioned to you how pleased we were to be working with your technician, Troy O. Troy was extremely helpful and ensured that our adjustment to our new phone system was a success. We appreciated his patience greatly as we dealt with the change to a more advanced phone system on top of the normal stresses of an office move. He was gracious with all the changes in programming and questions we were throwing at him every time he crossed our threshold. He is an obvious asset to your company and deserves the highest praise. We look forward to the continuing relationship with TSM South”

A Hotel Management Company

“Kyle has been wonderful to work with. He is kind and helpful.”

A Political Campaign Office

“I just wanted to take a moment to say that we appreciate all of the help TSM South has given us as long as we have been doing business with you. Your staff has always been courteous and knowledgeable. The service techs you send out are great. They are very helpful and always have an answer for something I need done with the phone system. Eliceo was our last tech and as always he was very helpful and courteous. He took the time to show me how to program our phone for something I needed done and waited to make sure I knew what I was doing before he left. In a world where everyone is in such a hurry to get things done it is nice to know there are still companies out there who do care about their customers and who hire good people to help run their companies!”

A Custom Cabinet Company

“I want to take a brief moment to tell you how much I like your support team and doing business with your entire company. Whenever I have a support question, I call the TSM offices and always get responsive, thoughtful support. I especially am impressed with Ray B. He does incredible diagnostic work on the phone. We do see TSM as much more than just a phone equipment re-seller. Your service commitment is important to us and we can tell that you care about it. Thank you again for the fine service.”

A Baseball Sport Media Company

“Wanted to say thank you for the great job [Cameron] and TSM South [cable crew] did in Charlotte. We appreciate all of your hard work. You are one of the most thorough and forward-thinking technicians we have worked with. You played a key role in making our transition from three phone systems to one as smooth as possible ”

A Charlotte, NC Law Firm

“Desiree did an outstanding job. She demonstrated great communication skills, people skills and, most importantly to us, patience in showing our team how to use the system and help us understand it. We just want you to know that Desiree is one remarkable person and we thank you for assigning her as our account representative. She showed us that she cares about what she does and respects the company that she works for.”

A Software Development Company

“Your company does a great job for our office and it has been a pleasure to be a source of referrals for you. You have honest, capable employees who do quality workmanship”

An Independent Insurance Agency

“Leslie, thank you for all your help. I know this is a small order, but you gave me service like I was buying a large phone system.”

A Manufacturing Company

“The remote programming John C. did to route calls to Lincolnton saved our business”

A National Tire Company

“TSM South did a great job on the system installation – and John C. was super!”

“TSM South did a great job assisting with our move. It could not have gone better.”

“We continue to be very pleased with our phone system and TSM South. We made a great choice!”

A Large Realty Partnership:

“Nikki and Desiree were great to work with. John D. John C. Ken and Troy did a wonderful job. We are really excited about our new system !”

A Plumbing Supply Company

“John D. was very helpful”

A Game Software Company

“I really appreciate the services and enjoy working with your technicians, Ken and Cameron. They really know their stuff.”

A Rubber Hose Manufacturer

“Thanks to everyone for the excellent way I was assisted with my move. Bob O. and Cameron did a wonderful job of coordinating the things that needed to be done! And Cameron did a fantastic job of setting up the system.”

A National Credit Card Company

“Cameron is worth his weight in gold!”

A Minister

“We would be happy to provide a reference to anyone regarding the phone system TSM South installed for us. We really enjoy the Caller ID feature”

“Bob O. sold us a super system. It has been great. And John D. did a wonderful installation job”

A CPA Company

“Leslie is my gal – she really looks out for us!”

A Learning Services Company

“We were very pleased with John D.. He came in, did his job, and we hardly knew he was around. We’ve been pleased with everything.”

A Marble Company

“Your company just finished an installation job at our new office. Troy O. was the installer on our job; he worked extremely hard to meet all our needs and demands. He was very courteous and professional. He left all of my staff feeling knowledgeable and comfortable with the new system. It was indeed a pleasure working with him and seeing his smiling face each day during this transition. Bob O. was my salesman; he also was a great person to work with. I feel that we became friends during this move. Bob was also there anytime I needed him and returned all my calls very promptly. He also was very courteous and a friendly person. You should be very proud of your staff there at TSM South. Everyone I came into contact with was extremely helpful and nice. They all seem very knowledgeable about what they are selling and installing. I will most definitely recommend your company to anyone that I know who may need your service.”

A Medical Center

Note: Originals of these statements are on file